What materials are used in CTC Jewelry products?

Our jewelry is crafted from high-quality materials including sterling silver, 14k gold, and ethically sourced gemstones. Each product page details the specific materials used for that item.

How should I care for my CTC Jewelry pieces?

To keep your jewelry looking its best, avoid contact with water, lotions, and perfumes. Store your pieces in a dry place, ideally in a jewelry box or the pouch provided with your purchase.

Can I have my jewelry customized?

Yes, depending on the request, we offer customization options for Pearl Jewelry

How often do you release new collections?

CTC Jewelry releases new collections seasonally, with special editions and limited time offers introduced throughout the year. To stay updated on our latest releases and upcoming collections, please subscribe to our newsletter or follow us on our social media channels.

Is there a way to view products in person before purchasing?

Yes, by appointment, our office is located in Hong Kong.

What is your return and exchange policy?

For return policy, we accept returns, however you will be responsible for the shipping return fee.

Do you offer international shipping?

Yes, CTC Jewelry ships for free worldwide! All applicable shipping options and charges will be displayed at checkout. Please note that international orders may be subject to customs and import duties.

Do you offer gift wrapping services?

Yes, we offer elegant gift-wrapping options to make your purchase even more special. You can select gift wrapping at checkout and include a personalized message.

What payment methods do you accept?

We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed, ensuring your data is protected.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order directly on the courier’s website.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately via our customer service email. We will arrange for a replacement and provide instructions on how to return the incorrect or damaged item at no extra cost to you.

CTC Jewelry

FLORAL

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Made by nature, designed by artisan.
The founder established the company ctcjewelry with the passion for rare gemstone and the biggest challenge of finding it. Read more...

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